Managing phone and email communications, meeting minutes, updating social media platforms. Supporting two projects and maintaining communication with stakeholders, with timely dissemination of information.

Processed, analysed and organised 9,988 rows of insurance claims data across multiple Excel workbooks during a 3-week internship, demonstrating strong time management. Supported the Claims Reallocation Project by sorting, reallocating, and validating open claims to ensure data accuracy and workflow efficiency. Created Excel-based statistics to track and reports on bot-generated error messages, contributing to automation quality insights and operational improvements.

Conducting, recording interviews to gather feedback on London Youth's project impact. Analysing data from interviews, creating evaluations with Shephard & Moyes to evidence London Youth's funding.

Collaborating with fellow trainees to learn core IT skills, gained exposure to PC hardware break/fix methodologies. Developed troubleshooting techniques, addressing and resolving technical issues using ConnectWise ticket management.

Hosted the panel discussion 'What makes a great leader?' with 3 industry professionals, developing team-building skills. Developed coding skills through a workshop led by 4 EY tech consultants using Python and EY.ai, 'higher or lower' project. Solely awarded 'Rising Star' for exceptional growth and won a group Dragons' Den business pitch competition.